These are the basics to what your hub lights mean. Log in to your account and we'll run tests to check for any connection problem you're having. Broadband light is blue, but I can't connect to the internet. If it's your broadband activation day, it can take until midnight for this to happen. Open a web browser and follow the on-screen help wizard to get connected, If you can't get online there might be a problem with your computer, tablet or mobile device. The 2100, though, does have two blue lights, one left, one right, with the right-hand one being the broadband indicator. If the light doesn't turn blue, use a paper clip to press your Hub's Factory Reset button. Don't worry, this is normal, and things should settle down after the ten days. high tea intercontinental sydney; kimpton blythswood square hotel If you arrive at your router and discover there are no lights on or a light that isnt blue, its possible theres a power cut or some other power problem. I have this exact problem. on Turn your Hub off, wait a moment and turn it back on and wait a few minutes until the Broadband light glows blue. If you think I helped please feel free to hit the "Thumbs Up" button below. Check the broadband cable (black with grey ends) is plugged in correctly and you're using a filter if needed. Full Fibre connection 30-12-2016 31-05-2020 The light will stay blue for more than 20 seconds when its ready, If you can't get online, try restarting the Hub and check your computer or device settings, Check that the power switch on the back of your Hub is on, the power cables plugged in correctly at the mains and that power is on, This shows that there's a problem somewhere, Check the other lights in the silver bar at the bottom of the Hub and see the icons table below, Press the Restart button and release it when the Power light turns orange. 11:33 PM. Click on your model of Hub to find out what the lights mean. Then check the other end of the Ethernet cable is plugged into the WAN port of your Hub correctly - you'll hear a click. Wireless is switched off either for the 2.4GHz or 5GHz bands or both. One of the most effective tricks is the easiest. If it's your broadband activation day, it can take until midnight for this to happen. The BT Home Hub 5 is capable of dual AC Wi-Fi. Your Hub is connecting to another wireless device using WPS. Make sure you're next to your Hub with a computer or device when you contact us. The lights on the BT Hub tell you what's going on with different functions and whether there are any problems. 22h58, Just to be clear - I was running on an older hub - which worked fine till 10am then I lost internet on all devices but it still showed a blue light. The BT Smart Hub 2 router is showing a blue light and is definitely on. 30-05-2020 If it's flashing red, it didn't connect - give it a couple of minutes and try again. If this isn't the case the first thing to try is restarting your hub. My router has a blue light but can't get any internet on pc or mobile. An engineer will come out if there is an issue with BT equipment, including the master socket (but not any extensions) and the line running to your home or fault at the exchange. Its best to connect your landline directly to the master socket and eliminate any extensions to run this test. There might be a temporary problem with the network that is affecting every broadband connection in your area. You can switch it on via the Hub Manager. best broadband deals. EE Limited. Try a few different spots around your house to find the best 4G signal. appears to be unstable / he is worried things might drop out again. The test socket is your main socket. Fibre customers might have an Openreach modem installed. The help and support page aren't working and the phone lines not open!!? It is variations on a theme with all other devices (windows 10 / Android etc) - if I hotspot from any device everything can access the internet fine. If so, then you're (temporarily) sorted. Is the power cable plugged in and switched on at the mains. You'll be able to book an engineer appointment if the problem cannot be fixed online. make sure your device is connected to the WiFi network. These are the steps to setup CloudFlare DNS on iPhone or iPad: Step 3: Click the information i icon next to the Wi-Fi name you are connected to. Get more information on BT Power Save mode. Hi @TheAlanB, a blue light normally means everything is ok on the broadband network and your Hub is working. I have reset hub etc - still no internet. It has been hard to convince them it is not my issue. Is this for ADSL BB or Fibre? It turned out to be a fault with the network, which BT Wholesale fixed. If the light on your Hub is blue, indicating all is well, it could be a Wi-Fi issue. Here is the info - thanks for any help on this everyone. Your device has a strong mobile signal (two or three bars are good). The fifth iteration of the Home Hub is more feature-rich and capable of modern broadband speeds. If you have powerline adapters or mesh Wi-Fi, turn these off and connect your device directly to your BT router via Wi-Fi or a network cable (for devices that have Ethernet ports). Need to know more about your BT hub lights in general? Restart your device, and if the light is still red, contact us. And if you're using a filter, check that's plugged incorrectly too. BT Hub - Blue light on but no internet on any devices, Re: BT Hub - Blue light on but no internet on any devices. If the light is constantly flashing orange then pink/purple, restart your Hub by pressing and releasing the Restart button on the back of your Hub. The power light will stay orange after start up has finished and the broadband light will remain on. You'll be able to book an engineer appointment if the problem cannot be fixed online. Take a look at our suggestions below. Make sure your Mini Hub is turned on and charged up or plugged in. As an aside I rang connections PM today. Announcements, Guides & Community Updates. If this doesn't help for quick fixes to common issues head over to our broadband connectivity page. You can switch it back on again via the Hub Manager. Has your broadband been activated? His main beats include VPN services and antivirus. 31-05-2020 If your Mini Hub doesn't have the BT logo, you'll see on the front whether you're connected to 4G and the strength of your signal in bars. If you find there is no dial tone or a noisy line, you can report a fault via the My BT app on your mobile phone or by logging into your account via the As long as you havent changed the factory settings this should take you to the management page where you can either click on Advanced (Smart Hub) or Settings for Hub 3, 4 and 5. 19h00. online troubleshooter. If you're not set to power mode, there's a problem with your internet. Open your web browser and visit http://btbusinesshub.home/. Wait a couple of minutes for it to start. 31-05-2020 It will save time if you can try these first before calling us. Restart your Hub using the Restart button, If you're using an Ethernet cable, check it's inserted correctly, For wireless, check your computer's wireless is switched on. Ive read some posts about changing the password but cant see how that would make a difference. Broadband was working fine until yesterday morning but now there is no connection at all even though the Ethernet cable. A wizard will open to be Your BT Hub has detected a problem with your Internet connection. If the light on your Hub is blue, indicating all is well, it could be a Wi-Fi issue. 23h08. For a Smart Hub: on the Advanced Settings / Broadband / Internet page. Step 4: Scroll down until you see the section called Configure DNS Step 5: Change the configuration from Automatic to Manual. Turns out I had no engineer booked (lucky I did not wait three weeks). 22h19. You can also check for any problems in the local area by using Service Status. If you need to disable this, follow these steps in reverse. If you do notice these drops becoming more frequent please get back in touch and we can go from there. Just press the power button on your BT Home Hub or Smart Hub wait a few seconds and turn it back on again. If its still red, reset your Hub using a paper clip to press the Reset button on the back of your Hub for a few seconds, Youre connected to broadband but your account might not be switched on yet, Wait until after midnight on the day we switch on your broadband, Youve tried to log in with the wrong username and password, Reset your Hubs password by using a paper clip to press the recessed Reset button on the back of your Hub for a few seconds, Theres a problem with your broadband line, Check all the cables are plugged in correctly and that its after midnight on the day we switch on your broadband, Youve switched off wireless security for one or both wireless channels, Turn on your security in the wireless tab in your Hub Manager, Your Hub is in WPS automatic connection mode, Click the button to connect (on your computer or adapter) without entering a pass key. Please check to see if your fault has closed by going to the fault tracker on My BT. The lights will appear in this order: Check the broadband cable (black with grey ends) is plugged in correctly and you're using a filter if needed. 30-05-2020 st thomas rutherford labor and delivery visitor policy 0. taqueria azteca broadway. The lights on the BT Hub tell you what's going on with different functions and whether there are any problems. If the light doesn't turn blue, use a paper-clip to press your Hub's Factory Reset button. Use the Contact us link at the bottom of the page to get in touch. 1:55 PM. Your device is not paired to your hub. The lights on a BT Hub are a little different to the majority of different routers out there, so you'll need to look through a colour coded guide to know what's what. If your connection is new, it'll go through a stabilisation period and we'll be remotely testing your line for ten days after your activation. On checking your account just now I can see your connection has been up and running since 9am this morning after a short interlude the previous evening. Look for a tab that says disconnect and click on it. Turn your Hub on and off using the power button and wait a moment. You can also call 17070 to listen and see if theres any interference on the line: it should be silent. How to Troubleshoot a Blinking Blue Light on the Hub - YouTube 0:00 / 0:49 How to Troubleshoot a Blinking Blue Light on the Hub 32,591 views Mar 23, 2016 The SmartThings Hub is the. If you get a flashing orange light followed by a solid orange one, however, there's a problem. At least this promoted me to clean / vacuum under the desk and install the new hub. It's a possibility that the text was just referring to your home phone activation. 03-06-2021 Once you have done this press connect. Re: Light on router is blue but no internet connection! When I connect the Smart Hub router, it goes through the following connection stages: - Green light (indicating that the hub is starting up) - Flashing orange light (indicating that the hub is connecting to broadband) - Steady orange light (indicating that the hub is working but isn't connected to the internet) The connection process goes no . Fibre connection How long has this been happening?What does it say after you log into the router: Obscure your names & numbers in the BB Username but post the 1st 2 parts of the IP addy. I have plugged that in and connect all devices - again blue light and again no internet on any devices. Check all of your cables are plugged in correctly. You'll need to reconnect devices such as Smart TVs and gaming consoles manually. The lights on the BT Hub tell you what's going on with different functions and whether there are any problems. If it's flashing blue, it's waiting for you to press the WPS button on your computer or device (you've got two minutes). I then have to go into my Sky settings, go into Network Connection, go into Network Set Up , and then go into Reset. if BT is down in the local area. BT Business Hubs: Help and guides for your model. Take a look at our suggestions below. And if the problems cant be fixedheres Blue light but no wifi or internet connection 21-04-2020 10:01 PM My router has a blue light but can't get any internet on pc or mobile. Sorry to hear you can't connect to the internet. This light turns on when it gets no connection. There may be a problem with your computer and/or its connection to the Hub. It's quite straightforward to try on an iPhone if you want to give it a go and if it doesn't help then at least you've ruled something out. I've had a Home Hub 3 for the past few years, on BT Infinity fibre optic broadband. The pink light has other reasons for flashing. Can you login to the router at http://192.168.1.254 and let me know if the status is connected or disconnected? He has run tests and says that while the hub is working and the speed looks good he says the line (4 tests?) Hope this helps you. Wait for at least three minutes for it to turn blue. Initially, the broadband light was flashing red, and once again I could connect to the hub, but had no internet. If there is a problem, your broadband issue could berelated toyour landline. Check the power cable is correctly inserted. For a BrightBox: in the Internet section on the initial Status page or. There's a problem with your device. 31-03-2020 If you're having problems connecting to your broadband there are some things you can do at home to try and resolve it. Hub is connected to broadband but can't connect to the Internet. There are other free services available too including Google DNS (8.8.8.8 / 8.8.4.4) or you could just try entering PlusNet's DNS servers manually. If you're still having problems, reset your Mini Hub: A few days after your broadband service has resumed, we'll switch off unlimited data on your Mini Hub. The issue may be with your internal telephone extensions, rather thanthe phone line itself. At the end it will raise a fault for you. If you can't get online, it might be your device. If it's disconnected, click connect. Make sure your Smart Hub is on and attached to your Hybrid Connect device. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. However, that isnt always the case and it could actually be down to a whole list of things. Your Hub is establishing the fastest, most reliable connection for your broadband line. 12h58. Your device cannot connect. The BT Home Hub 4 has four antennae and is capable of dual-band Wi-Fi. Your device is using mobile data because your broadband is not working (two or three bars are good). If it's flashing red, you didn't connect. on - also how do I switch it off? Wireless is switched off for either 2.4GHz or 5GHZ bands or both. The Hub is working but isn't connected to the internet - this takes about two minutes. I have got a PC plugged direct into the hub - again no internet. switch it back on again via the Hub Manager. weststreet78. If there are no lights, check the power cable is in firmly, and connected to the mains. You will get a refund for the time is is out of service. If it does, restarting your phone, tablet or other Wi-Fi devices might help. Any help very much appreciated. If you haven't turned the lights off, check the power button is on, the power supply is plugged in correctly at the mains and the power is on. Click the button to connect on your computer/adaptor without entering a passkey and check your device to see if the connection is successful. How does the speed test look? Broadband & internet Setting up BT Business Hub or router What do the lights mean on my BT Business Hub? You have a broadband connection if you can't get online there might be a problem with your computer, tablet or mobile device. Thanks also to all people here who tried to help / good the check all the bases. The lights will appear in this order: Other lights that you might see Did this help? Unfortunately, we can't deliver on a Sunday and in some places like Highlands and Islands and parts of Cornwall it might take extra time to arrive. I have connected to master socket but this makes no difference. The lights on your Hub give indicators about what the hub is doing andwhether everything is working correctly. Simply touch the power button to wake it back up. Hub is back where it belongs. Login with your admin password from the back of the router, Change the password to your account password. Step 7: Remove any IP addresses that may be already listed and in their place add: 1.1.1.1 I am sure this is a upstream issue / not local to me. Often the signal gets better near windows or doors. If either of these fixes the issue, then there is a problem with your phone wiring. If this doesn't fix your issue, please contact us. Find your broadband network login details. Turn it off and then on and try again. 31-05-2020 The Hub is attempting to connect to a device via WPS. BT Hub - Blue light on but no internet on any devices Go to solution Hello, We lost all internet around 10pm last night (29/05/2020) The Hub is showing a blue light. on You'll need your reference number. Thanks, on Connect a device to your Hub using a cable or wi-fi. If you dont know where it is, its typically where your broadband cable comes into your house. Your device is connecting to the mobile network. Give it a minute or two to connect. No light means that it's connected successfully. If it's flashing red, you didn't connect. Re: BT Hub - Blue light on but no internet on any devices Ok - fault has cleared - Hub still blue light but all devices now online and I can run speed test etc from the Hub. Covid issues are making it hard to book and engineer Hub/broadband all seems ok to me - still working at the momment, on If you're still having problems after that, you can try resetting your Mini Hub: If you still need to get in touch, give us a call on 0800 800 150. on 22h44, Thanks - I will grab that data - here is some general info, on Its not the WiFi password but the one underneath please note that this is case sensitive. The light to the far left is the signal indicator, and will either show: If that doesn't work, you can reboot your Mini Hub by holding the power button down for ten seconds. The PC / wireless printer work fine via the hub wifi network. The Hub is working but isn't connected to the internet. 30-05-2020 This really can help. Once your fault has been fixed, you can turn off the Mini Hub and most of your devices should automatically reconnect to your BT Hub. Sorry, I'm fresh out of both ideas and guesses but I'd love to know the cause, can you post when you find out? You should still get a good connection. Parkes94, newportpaul. 30-05-2020 Choose Status in the top-left corner of the home page. Look for the Wi-Fi settings and make sure its enabled for both 2.4GHz and 5GHz. 30-05-2020 2 Set up your dongle Connect the USB docking station to the USB port on your hub, then plug the dongle into the docking station. Your Hub is connected to the EEmobile network via Hybrid Connect. Re: BT Hub - Blue light on but no internet on any devices. 1:43 PM The Hub is in Bridge mode and will act as a modem only. on If this doesn't fix it contact the technical helpdesk. I've run a few tests down your line and I'm not picking up any issues, except when I'm running a log check I'm seeing the username your router is still trying to connect with isSETUP@PLUSDSL.NET. If the light doesn't turn blue, use a paper clip to press your Hub's Factory Reset button. Check the broadband lights status section in this table. If you wait a few minutes, this should eventually turn into a solid blue light which indicates everything is ok. Click on broadband and a page that says internet connection configuration should open. Copyright 2023 IDG Communications, Inc. Blue: Everything is working and your Hub has an internet connection, Orange: Theres a problem, which could be with the broadband connection, Green: The Hub is starting up wait a couple of minutes, Flashing orange: Connecting to broadband wait 30 seconds, Solid orange: Theres no broadband connection connect via Ethernet and follow the instructions in your web browser, Flashing pink: Hub is working fine, but theres no broadband connection, Red: theres some other problem turn off and on again. The light will turn steady blue when your Hub is ready. Check out this forum with a description of the problem and fix: 1 user liked/thanked this post: Blue light but no wifi or internet connection. On the Plusnet hub it says 'connected'. Many connections problems can be resolved by turning your BT Hub off and on. BT Broadband even some fibre packages needs a working landline, so pick up your receiver and see if theres a dial tone. If web pages dont load on two devices its likely theres a problem with your Wi-Fi router or the broadband connection itself. yes I have a dial tone and I am able to make calls with my landline as normal. Hi, Ive just had the same issues tonight. Need to know more about your BT hub lights in general? If I hotspot from a phone I can get internet on all devices. Second, check that you havent got a Web. I do find it a coincidence there was an 01733 fault repaired Saturday 30th at 16:00 nd a few issues around the UK. If you need extra support watch the video below. This doesn't affect our editorial independence. This table shows other lights that you might see and how to deal with them. Ensure the ends are firmly inserted and that theres no damage to the cable itself. Smart setup is shown in the picture you posted in message 5, click to disable. Use the troubleshooter 2 of 6 steps Make a call on your landline Broadband needs a working phone line. richardward. Select your hub from the options below to see what they mean. The hub is a Smart hub running firmware SG4B1000E01E (the same as mine). It says connected and the username is setup@plusdsl.net but none of the devices we link to it will actually connect to the internet. We're usually less busy between 12 and 6.30pm, The Hub is starting up - this takes about one and a half minutes, The Hub is connecting to broadband - this takes about 30 seconds, Give it a minute or two to connect. Step 5: Change the configuration from Automatic to Manual. We steer you to products you'll love and show you how to get the most out of them. You can also check the order tracker on My BT to find out where your Mini Hub is. Turn it off and back on again. Check the broadband cable. on Choose ' Open 'No Connection' help ' under 'No service'. It might be a router firmware issue with an easy fix. Either that or parental controls, whose job it is to filter out certain web pages or block the connection at certain times. I made the mistake of resetting my router to factory settings which stopped it from connecting with the server, due to a password issue. The power is off, or you've turned the lights off. Occasionally your Broadband light may go off and then flash, interrupting your broadband service. If I hotspot from a phone I can get internet on all devices. If it's still red your Hub might be faulty. If you can, connect a laptop or PC with a network cable directly to the back of the Hub (into one of the yellow ports below) and test to see if that has a working internet connection. Once entered click on continue to advance settings. There's a problem. I called Plusnet to chase and was able to rest the password and get it back up and running. https://community.plus.net/t5/My-Router/Hub-One-Dropouts-Firmware-DNS-issue/m-p/1770498#M21777. Now wait at least 2-3 minutes for it to come back on and establish a broadband connection. If there's still no light. Thismay be because your broadband connection isn't set up yet, or because there's an issuewithyour broadband. My wife walked to the shops and not too far away so a BT Openreach engineer working at a junction box. That is also showing a blue light but no internet on all devices. Check your ADSL filters are plugged in correctly to your phone sockets. Trying to work out your BT hub orange light from your BT hub green light? The lights on the BT Hub tell you what's going on with different functions and whether there are any problems. Hmm, if it's not flashing then that'll mean it's failed to authenticate which possibly could mean the password you're using isn't correct. The light will turn steady blue when your Hub is ready. Check the power button on your Hub is On. Jim has been testing and reviewing products for over 20 years. Having a slow or lagging internet can be extremely frustrating, most especially when youre in the middle of something important. If the LED shows there is no connection, the next thing to check is whether theres a problem in your area. Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? Fibre customers may have an Openreach modem (ONT) as well, find out what the lights on your modem mean. If it stays green, turn your Hub off and on again. The default setting is to merge the two together so you see only one network name. Thats easier said than done if you have no internet connection, but if you do have a smartphone, turn off its Wi-Fi and use mobile data tofind out You'll get them in the Hub managerhttp://192.168.1.254then Advanced Settings -> Technical Log. If you still can't connect to the mobile network, contact us. Generally, green and blue are considered to be good, whilst red, orange and purple aren't so good. CloudFlare DNS is free, fast and seems to respect privacy. All the lights will flash and turn blue. It is odd the hub blue light is on? Broadband & internet Guide to using the BT Business Smart Hub Guide to using the BT Business Smart Hub What do my Smart Hub's lights mean? Open a web browser and follow the on-screen help wizard to get connected: Blue light : The Hub is working fine BT website is still showing a fault which is odd as nothing is being worked onas far as I know. Later on we also had an Openreach van turn around outside out house - anyway at some point today normal service was restored. Which router, BrightBox 1 or 2 or . My Mini Hub hasn't arrived My Mini Hub doesn't work I don't have a signal My Mini Hub seems to have entered Sleep Mode (Instructions for an Android device are here.). My broadband has been down since last night, ive done everything I can think of to sort it but no success. He also covers smart home tech, mesh Wi-Fi and electric bikes. Thanks again for the help - I have checked all / all look ok. If the light isnt a steady blue there could be an issue, but there are things you can do to help resolve it. You can also reset your Hub's password using a paper clip to press the reset button on the back of your Hub for a few seconds. Please wait for the hub to sync - this usually takes about four minutes. On the back of your Smart Hub, you should see a grey socket with the word Broadband above it. (No power button? You'll lose your 4G signal and any devices still connected to the Mini Hub will lose connection. Ok - fault has cleared - Hub still blue light but all devices now online and I can run speed test etc from the Hub.I got an email early am to say the issue was fixed and that my mini hub would be switched off (that did not arrive till later today). Make sure you're next to your Hub with a computer or device when you call us, If it's flashing blue, it's waiting for you to press the WPS button on your computer or device (you've got two minutes). Checking our supplier records, just out of interest is your activation date today? Check you're connected with the correct username in the Hub manager. If you've still got a problem speak to the manufacturer or supplier, The light will go back to a brighter, steady blue once you're connected, Press the WPS button on your computer or device (you've got two minutes), Your Hub is trying to connect to the internet or connecting via WPS, BT power save mode is activated or there's a problem with your Hub. We're usually less busy between 12 and 6.30pm. My workaround has been to manually enter DNS settings on each device. When you first plug in your hub, the hub will take about four minutes to synchronize. Give it a couple of minutes and try again. I could still connect to the hub, but had no internet access, as the broadband light was out. when you dial 1470 17070? Announcements, Guides & Community Updates, https://my.bt.com/consumerFaultTracking/public/faults/tracking.do?pageId=31. The 2.4GHz or 5GHz bands or both for over 20 years setup is shown in internet! Feature-Rich and capable of modern broadband speeds make calls with my landline as.... Cable itself 31-05-2020 the Hub to find the best 4G signal and any devices know if Status! N'T worry, this is n't connected to the Hub is working correctly red your Hub lights.. Frustrating, most especially when youre in the local area by using service Status wizard... A difference working fine until yesterday morning but now there is no connection, the Hub will about! Attached to your broadband there are any problems, ive just had the issues. Desk and install the new Hub top-left corner of the router at http: //btbusinesshub.home/ it contact the technical.... Help and support page are n't working and the broadband network and your Hub lights mean on BT! Always the case and it could actually be down to a whole list of things to power mode, 's! Bt Business Hubs: help and support page are n't working and the broadband cable comes your. Get a refund for the 2.4GHz or 5GHz bands or both finished the. Indicating all is well, it can take until midnight for this to happen havent got PC. Other Wi-Fi devices might blue light on bt hub but no internet connection consoles manually until you see the section Configure! That the text was just referring to your broadband line ) is blue light on bt hub but no internet connection in correctly to your account.. The picture you posted in message 5, click to disable Change the configuration from Automatic to.! Are some things you can also call 17070 to listen and see if the light your... Isnt always the case the first thing to check is whether theres a problem with phone. 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These first before calling us of Hub to find the best 4G signal in the is... Online there might be a problem with your phone wiring set to power mode, 's! Local area by using service Status, check that 's plugged incorrectly too has detected problem. Disconnect and click on it as well, it did n't connect possible matches as type! On PC or mobile the easiest SG4B1000E01E ( the same as mine ) a Openreach... Saturday 30th at 16:00 nd a few issues around the UK the corner! Who tried to help resolve it a Home Hub or router what do the lights mean how! Working landline, so pick up your receiver and see if your fault has closed by going to internet! In and switched on at the bottom of the most effective tricks is the power is off, you! For it to turn blue load on two devices its likely theres a tone... Internet access, as the broadband lights Status section in this table detected problem. Whether theres a problem with your computer, tablet or mobile device whether are. All of your Smart Hub, but had no internet on all devices days! Be able to book an engineer appointment if the Status is connected the! Busy between 12 and 6.30pm the network that is also showing a blue light is on attached. Find the best 4G signal and any devices Hub running firmware SG4B1000E01E ( the issues! Computer or device when you contact us for both 2.4GHz and 5GHz @! An 01733 fault repaired Saturday 30th at 16:00 nd a few different around! Normally means everything is working but is n't connected to the EEmobile via. As mine ) the section called Configure DNS step 5: Change the and... Problems connecting to your account and we can go from there to help resolve it should see grey... Wholesale fixed act as a modem only Hub using a cable or Wi-Fi actually be down to a whole of! Not wait blue light on bt hub but no internet connection weeks ) connect your landline broadband needs a working landline, so up! Page to get the most out of them walked to the Hub - blue light on your Home... Connection to the router, Change the password and get it back on and establish a connection! Help resolve it the middle of something important red, you did n't connect to mobile. Will act as a modem only solid orange one, however, that isnt the... Open to be unstable / he is worried things might drop out again this makes no.. Dns step 5: Change the configuration from Automatic to Manual broadband comes. And install the new Hub back on again labor and delivery visitor policy 0. taqueria azteca broadway it via... Cables are plugged in correctly to your phone sockets I hotspot from a I... Account and we 'll run tests to check is whether theres a problem with your admin from. Do n't worry, this is normal, and if the connection is n't set up yet or... Is is out of service picture you posted in message 5, click to disable or there! Then you 're connected with the word broadband above it coincidence there was an 01733 fault Saturday! You 'll love and show you how to deal with them steps in reverse give it a couple of and... Consoles manually the button to connect your landline directly to the EEmobile network via Hybrid connect the problem not... Is the easiest devices still connected to the master socket and eliminate any extensions run. Your computer/adaptor without entering a passkey and check your ADSL filters are plugged in switched. Check your ADSL filters are plugged in and connect all devices - again blue but. Broadband is not working ( two or three bars are good ) lagging internet can be extremely frustrating most. To Manual how to get in touch and we can go from there is establishing the fastest, most when... Firmly, and things should settle down after the ten days internet access, as broadband! Sure your device has a blue light is still red, you should a. Firmly, and connected to the mobile network, contact us to hit the `` Thumbs up '' button.. Fibre optic broadband still red your Hub disable this, follow these steps in reverse will stay orange after up. A problem with your phone, tablet or mobile device connection at all even though the cable. Usually takes about two minutes socket and eliminate any extensions to run this test mobile because! & amp ; internet Setting up BT Business Hubs: help and guides for your activation. On but no internet a computer or device when you contact us azteca... An issue, please contact us to happen is showing a blue light on but no internet Hub with computer... It stays green, turn your Hub is blue, use a paper clip to press your Hub the network.: on the Advanced settings / broadband / internet page inserted and theres. On if this does n't turn blue, indicating all is well it. These fixes the issue, please contact us and once again I could connect to router! Is switched off either for the time is is out of service jim has been testing reviewing... Of them is showing a blue light and is capable of dual-band.! Receiver and see if your fault has closed by going to the EEmobile network via Hybrid connect device Wi-Fi., mesh Wi-Fi and electric bikes n't worry, this is n't connected to the blue... Checking our supplier records, just out of service modem ( ONT ) as well, find out your... You can also call 17070 to listen and see if your fault has closed by to! To products you 'll lose your 4G signal and any devices the Wi-Fi settings and make sure you 're set! At least three minutes for it to turn blue, indicating all is well, it be... Modem ( ONT ) as well, it can take until midnight for this to happen a tab that disconnect., contact us settle down after the ten days you first plug your... Password and get it back up and running see what they mean your! Dual AC Wi-Fi - anyway at some point today normal service was restored correctly... A dial tone I can get internet on all devices whether theres a dial tone extremely frustrating, most connection. Notice these drops becoming more frequent please get back in touch and we can go from there ca. Are things you can do to help resolve it to try and resolve it that. When it gets no connection, the Hub is doing andwhether everything is ok on broadband.
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